Careers at OZtechs

Our commitment to training and professional development enables our employees to remain current in the ever-changing IT world. OZtechs offers competitive salaries and benefits.

Our culture is based on a core team of professionals always striving to deliver the best solutions for our clients. We reward honesty, enthusiasm, respect, ownership, excellence and a service oriented attitude. This culture is essential to our success, distinguishing us from our competition and enabling us to hire and retain the best and brightest people in this business. OZtechs is an Equal Opportunity Employer.

Positions Available:

  • Support Specialist
  • Systems Engineer

Support Specialist

Job Summary

Focus primarily on performing end-user support at client locations.

Duties and Essential Job Functions

  • Provide on-site, end user desktop support at multiple client locations.
  • Complete standard tasks as detailed in checklist.
  • Complete thorough CSRs on daily basis.
  • Maintain accurate and timely guidebooks for assigned clients.
  • Maintain 78% overall utilization.
  • Escalate issues promptly to account team.

Qualifications

  • 1-3 years desktop administration experience.
  • 2-4 years helpdesk or remote telephone support.
  • 1-3 years’ operating systems experience (Windows OS, Mac, Unix, or Linux)
  • Strong knowledge of Microsoft Office applications, backup solutions, imaging solutions
  • Basic Systems Administration
  • General Hardware, printers/scanners, networking basic knowledge, mobile devices, wireless access points, troubleshooting methods
  • Proven ability to operate productively in a virtual office environment, delivering reliable follow-up and using off-site connectivity and wireless communications tools.
  • Must be highly organized and detail-oriented.
  • Successful at working in a team culture.
  • Excellent verbal and written communication skills.
  • Possess valid a drivers’ license and good driving record.
  • Pass a drug and criminal background testing

Internal/External Contacts

Be comfortable with daily interaction with clients. Must be comfortable referring questions or issues outside scope of personal knowledge base to other team members. Understand that client satisfaction is priority one.

Working Conditions

The majority of work will be performed at client locations which may vary in terms of quality of workspace. Must be able to lift, carry, and reposition all parts of user workstations, network appliances, and printers. Consecutive hours spent at a time sitting in front of computer monitor and using keyboard and mouse. Driving from one client location to another occurs frequently.

Apply

Support Specialist
  • Accepted file types: pdf, doc, docx, txt, rtf, zip.
    (pdf, doc, docx, txt, rtf, zip)

Systems Engineer

Job Summary

Focus primarily on providing technical expertise and support in service of network operations issues for multiple clients.

Duties and Essential Job Functions

  • Document, test, and modify network operating systems to enhance efficiency and reliability.
  • Diagnose and remedy network and user issues.
  • Implement client projects by drawing upon a variety of prior technical experience.
  • Maximize network performance through proactive network design and monitoring.
  • Develop and maintain accurate and timely guidebooks for clients.
  • Maintain 76% overall utilization.
  • Provide on-the-job training (via shadowing) to Support Specialists.
  • Produce up-to-date records of clients’ networks as they grow.

Qualifications

  • 3-5 years’ experience in network administration.
  • 2-4 years desktop administration.
  • 3-5 years’ operating systems experience (Windows, Mac, Unix, and/or Linux)
  • 3-5 years Exchange
  • Proven network analysis and diagnostic skills, ability to implement quick and effective solutions to network problems, and escalate issues when necessary.
  • Advanced knowledge of Microsoft Office applications.
  • Proven dedication to enabling continuous operations.
  • Proven ability to operate productively in a virtual office environment, delivering reliable follow-up and using off-site connectivity and wireless communications tools.
  • Successful at working in a team culture.
  • Excellent verbal and written communication skills.
  • Possess valid drivers’ license and good driving record.
  • Pass a drug and criminal background testing

Internal/External Contacts

Be comfortable with daily interaction with clients. Must be comfortable referring questions or issues outside scope of personal knowledge base to other team members. Understand that client satisfaction is priority one.

Working Conditions

The majority of work will be performed at client locations which may vary in terms of quality of workspace. Must be able to lift, carry, and reposition all parts of user workstations, network appliances, and printers. Consecutive hours spent sitting in front of computer monitor and using keyboard and mouse.

Apply

Systems Engineer
  • Accepted file types: pdf, doc, docx, txt, rtf, zip.
    (pdf, doc, docx, txt, rtf, zip)